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Frequently Asked Questions
What is GreenUP?
SP app encourages you to adopt sustainable habits and a green lifestyle. Challenge yourself and take a pledge to reduce your utilities consumption for your household and earn rewards.
Complete our GreenUP challenges and earn "leaves" to grow your plant. With the leaves you earn in a 3-month cycle, you will unlock a plant level. At each tier level, My Green CreditsTM will be rewarded for free to the first 500 customers with the most earned leaves.
What do the leaves represent?
Leaves are awarded after you have completed one of our green challenges. The number of leaves you earn will denote your leaf tier. Different tier levels will allow you to receive free My Green CreditsTM to reduce your carbon footprint.
How do I earn leaves?
Earn leaves by completing our GreenUP Challenges. Leaves collected will allow you to level up your plant tier to receive free My Green CreditsTM monthly as well as redeem tiered discounts with our partners.
What is my Leaf Tier?
Your Leaf Tier is how you can earn rewards with us on GreenUP.
There are 4 tiers; you will need to participate in our green challenges on GreenUP to collect leaves and continually level up.
- Level 0: Seed
- Level 1: Seedling
- Level 2: Sprout
- Level 3: Plant
Why are my leaves not reflected after I have completed a challenge?
Please drop us a note by clicking this link and allow up to 3 business days for your leaves to be credited.
Can I cash out my leaves?
As leaves have no monetary value, you will not be able to cash out your leaves.
Do my leaves expire?
Your leaves do not have an expiry date. However, you will need to earn sufficient leaves every cycle to maintain your leaf tier.
Can I transfer my leaves to another account?
Leaves are not transferable, and they are consolidated under the utilities account holder.
What is the New GreenUP Rewards Programme?
With effect 1 April 2023, receive free My Green CreditsTM monthly within your tier cycle, when you level up your Plant on GreenUP.
First 500 users with most leaves earned in each tier will receive::
- Seed Tier: Not eligible
- Seedling Tier: Free 50 kWh of My Green CreditsTM monthly
- Sprout Tier: Free 100 kWh of My Green CreditsTM monthly
- Plant Tier: Free 175 kWh of My Green CreditsTM monthly
What are My Green CreditsTM?
Fractionalised Renewable Energy Certificates (RECs), where 1 REC = 1 MWh of renewable energy generated = 1,000 kWh of My Green CreditsTM
Will My Green CreditsTM offset my utilities bill?
No. My Green CreditsTM is not an offset for the total bill amount on your utilities bill. However, it offsets the carbon footprint produced by your household’s utilities consumption.
How do I receive my new GreenUP Rewards – My Green CreditsTM
- Participate in GreenUP and earn leaves
- Level up your GreenUP tier to be eligible for rewards
- Rewards earned for the current month will be automatically awarded to you by the first week of the next month
- Check your rewards on GreenUP > Rewards tab > My Green CreditsTM Section
When will I receive my GreenUP Rewards – My Green CreditsTM?
Your rewards will be automatically awarded to your GreenUP by the first week of the next month, if you are the first 500 users with the most leaves earned in each tier.
E.g. I am at Plant Tier between Apr 2023 – Jun 2023:
- For Apr 2023: I will receive 175 kWh of My Green CreditsTM in May 2023
- For May 2023: I will receive 175 kWh of My Green CreditsTM in Jun 2023
- For Jun 2023: I will receive 175 kWh of My Green CreditsTM in Jul 2023
Why can’t I redeem CapitaStar Rewards anymore?
With effect from 1 Apr 2023, all CapitaStar rewards (including CapitaStar rewards with discounted rates, where applicable) will be unavailable for redemption on the SP app. To continue enjoying CapitaStar rewards, please visit CapitaStar app.
Can I still get discounts for my CapitaStar Rewards redemption after 1 Apr 2023?
No. All redemptions for CapitaStar rewards on the SP app must be completed by 31 Mar 2023. CapitaStar rewards (including CapitaStar rewards with discounted rates, where applicable) will not be available for redemption on the CapitaStar app from 1 Apr 2023 onwards. Kindly note that there will be no exceptions or extensions allowed.
What happens to my CapitaStar STAR$ if I did not complete my CapitaStar redemption by 31 Mar 2023?
Your STAR$(R) will still be available for use on the CapitaStar app and you can make your rewards redemption via the CapitaStar app directly. Do kindly note that you will not be able to make any redemption via SP app and enjoy the discounted rate (where applicable) after 31 Mar 2023.