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Frequently Asked Questions
What is GreenUP?
SP app encourages you to adopt sustainable habits and a green lifestyle. Challenge yourself and take a pledge to reduce your utilities consumption for your household and earn rewards.
Complete our GreenUP challenges and earn "leaves" to grow your plant. As your plant grows, you unlock exclusive rewards from our partner - CapitaStar.
What is my Leaf Tier?
Your Leaf Tier is how you can earn rewards with us on GreenUP.
There are 4 tiers; you will need to participate in our green challenges on GreenUP to collect leaves and continually level up.
Level 0: Seed
Level 1: Seedling
Level 2: Sprout
Level 3: Plant
How do I earn leaves?
Earn leaves by completing our GreenUP Challenges. Leaves collected will allow you to level up your plant tier and redeem tiered discounts with our partners.
What do the leaves represent?
Leaves are awarded after you have completed one of our green challenges. The number of leaves you earn will denote your leaf tier. Different tier levels will allow you to redeem curated eDeals from CapitaStar at a discounted rate.
How can I contact customer care support for CapitaStar?
If you have enquiries regarding the CapitaStar Rewards Programme, please contact CapitaStar Customer Service Hotline:
Tel: +65 6631 9931
Email: retail@capitaland.com
Operating hours: 10am to 6pm
How do I redeem eDeals?
A maximum of 3 eDeals can be redeemed per month, per user. Please redeem your eDeals from the CapitaStar app.
Why are my leaves not reflected after I have completed a challenge?
Please drop us a note by clicking this link and allow up to 3 business days for your leaves to be credited.
Can I cash out my leaves?
As leaves have no monetary value, you will not be able to cash out your leaves.
Do my leaves expire?
Your leaves do not have an expiry date. However, you will need to earn sufficient leaves every cycle to maintain your leaf tier.
Can I transfer my leaves to another account?
Leaves are not transferrable, and they are consolidated under the utilities account holder.
I have an idea for a new green and sustainable challenge. How can I share?
We love good ideas. Please drop us a note by clicking this link.
Why do I see STAR$® on the rewards page?
CapitaStar is our partner of choice. All rewards are only redeemable via the CapitaStar App. Therefore, you will be able to see your STAR$® on the Rewards page.
What if I am not a CapitaStar member?
You can continue to earn your leaves if you are not a CapitaStar member. However, you will not be able to perform any redemption of rewards. Hence, please sign up to be a CapitaStar member to redeem your rewards from the CapitaStar app.
What are gifts?
Gifts are limited exclusive rewards for our users based on a first-come first-served basis upon completion of a challenge. The gifts are constantly updated.
The gifts are not available for me to redeem.
If a gift is greyed out, it means that it has been fully given out. Please attempt another challenge to redeem other gifts.
How do I link the CapitaStar app to the SP app for redemption of rewards?
In order to redeem your CapitaStar rewards, you will be required to link your active CapitaStar Member ID (15-digit ID or 13-digit alphanumeric ID) via the SP app. Once it is successfully linked, you will be able to redeem your rewards or eDeals from this CapitaStar Member ID moving forward. If you do not have a CapitaStar Member ID, please sign up for one using the CapitaStar App.
Please follow the steps below to link your active CapitaStar Member ID via the SP app:
Step 1: Login to your CapitaStar account (if you are on the Rewards tab)
Step 2: Click on Check My STAR$® on the Rewards tab
Step 3: You will see information about CapitaStar
Scenario 1:
If you have linked your CapitaStar account to the SP app successfully:
The screen will show the CapitaStar Member ID and the number of STAR$®. It should also show an FAQ button on "How do I get more STAR$®?".
Scenario 2:
You have a CapitaStar account but it is not linked to the SP app:
Click on the Link option to enter the details required, i.e. CapitaStar Member ID. After linking, you will be able to see your Member ID and STAR$®.
Scenario 3:
You do not have a CapitaStar account:
Click on the Sign-Up option under SP app and you will be redirected to the CapitaStar website to create a CapitaStar account. After creating a CapitaStar account, please proceed to link your CapitaStar account to the SP app.