Frequently Asked Questions

Under Singapore's Personal Data Protection Act (PDPA), organisations are required to cease retention of personal data when the purpose for which it was collected is no longer being served, and retention is no longer necessary for legal or business purposes.

As part of our commitment to protecting your privacy and maintaining compliance with Singapore's data protection laws, SP Digital is anonymising and purging personal data stored within our own digital platforms that have been inactive for more than 7 years.

Please note that this purge applies only to data managed by SP Digital. Other SP Group entities, such as SP Services (e.g., billing data), may continue to retain personal data in accordance with their own operational, legal, and regulatory requirements.

Data anonymisation means removing all personal identifiable information (such as name, NRIC/FIN, contact details, and address) so that the information can no longer be linked to you.

Once anonymised, the data is no longer considered “personal data” under Singapore’s Personal Data Protection Act (PDPA). This data may then be used for purposes such as business analysis or research, without compromising your privacy.

As part of this PDPA compliance exercise, SP Digital will anonymise or purge the personal data of users who have not logged in to the SP app or SP Utilities Portal for more than 7 years.

This applies to your SP login account, which contains your personal information such as name, email address, mobile number, and login credentials. If you have not accessed your account for over 7 years, this information will be removed or anonymised as required by Singapore’s Personal Data Protection Act (PDPA).

If you had a linked SP utilities account (e.g., for electricity services), your household's consumption and billing records are maintained separately by SP Services and will not be affected by this purge. However, your past payment records (payment methods and transaction dates) tied to your login account will no longer be available once purged.

You will receive an email from us if your SP app or SP Utilities Portal account has been inactive for close to 7 years. Inactive means you have not logged into your SP app or SP Utilities Portal or performed any transactions using these platforms for the past 7 years. To keep your account and data active, simply log in to the SP app or SP Utilities Portal before the date shown in the email we sent you. If you do not log in before the due date, your personal data will be anonymised or purged.

You will receive an email from us starting from 20 June 2025 if your SP app or SP Utilities Portal account has been inactive for close to 7 years. Inactive means you have not logged into your SP app or SP Utilities Portal or performed any transactions using these platforms for the past 7 years. Your personal data will be anonymised or purged. This means that you will no longer have access to your previous account details, and any stored personal information will be permanently removed or anonymised.

We will notify you at least one month in advance before any action is taken, giving you time to reactivate your account if you wish to keep it. If you do not log in to your SP app or SP Uilities Portal before the date stated in the email notification you received from us, your personal data will be anonymised. While your transaction history will remain in our systems for record-keeping purposes, it will no longer be linked to your personal information.

No, your utilities services will not be affected. This process only affects your personal data stored in relation to the SP app and SP Utilities Portal.

To keep your SP app or SP Utilities Portal account active and prevent your personal data from being anonymised, simply log in to the SP app or SP Utilities Portal before the due date stated in the email notification you received from us. This action will update your account status to active and ensure your information remains in our systems.

It is possible that you have multiple SP app or SP Utilities Portal accounts. You may have been actively using one account, while the notice email that you received from us is for a different, inactive account that has not been used for over 7 years If you have multiple accounts, please login using the email address on which you received the email notice, to reactivate the account.

We retain account records to support historical transaction tracking. As your account has been inactive for over 7 years, we are now purging or anonymising your data in accordance with Singapore’s PDPA guidelines.

You are welcome to create a new account on our SP app or SP Utilities Portal at any time. Once you have create an account on; the SP app or SP Utilities Portal, you may link to the same premises and utilities account. You will be able to access your past bills and household consumption data linked to that utilities account. Only your previous payment records (e.g. payment methods and transaction dates) will not be retrievable.

Once your data is anonymised or purged, you will no longer be able to view past payment transaction history on the SP app or SP Utilities Portal.

However, if you create a new account on the SP app or SP Utilities Portal, you may link to the same premises and utilities account. You will be able to access your past bills and household consumption data linked to that utilities account. Only your previous payment records (e.g. payment methods and dates) will not be retrievable.

No further notifications will be sent after the purge. If you do not log in before the due date stated in the email notification you received from us, your data will be automatically anonymised or purged.

We regret that once your personal data is purged, it is permanently deleted and cannot be restored. This includes your past payment transaction history. However if you would like to view your past bills and household consumption data, you may create a new account on the SP app or SP Utilities Portal and link to the same premises and utilities account.

For more information about the PDPA, you can visit the Personal Data Protection Commission website at www.pdpc.gov.sg.